Delete your account
You can request deletion of your Anqelba Car Rental account and associated personal data at any time. This page explains how to request it, what is removed, and what we are legally required to keep.
How to request deletion
To request deletion of your account, send an email to support@anqelbacarrental.com from the email address registered to your account, with the subject line "Account Deletion Request".
Please include your registered email address and phone number so we can verify your identity before processing the request.
Email support@anqelbacarrental.comData that is deleted
- •Profile details (name, contact person, business/provider name)
- •Contact information (email address, phone number)
- •Address and location details
- •Push notification (device) tokens
- •Analytics identifiers
- •Login credentials
Data we are required to retain
- •Wallet and financial transaction records
- •KYC / KYB verification documents
- •Contract and rental agreement records
These records are retained for 5 years after account closure to meet Ethiopian financial, tax, and anti-fraud legal obligations, after which they are deleted or anonymized.
How long it takes
Verified deletion requests are processed within 30 days. We will confirm by email once your account and eligible data have been deleted.
Before you request deletion
Accounts with active contracts, unsettled escrow, or a non-zero wallet balance must be resolved before the account can be closed. Please settle any open contracts and withdraw remaining wallet funds before submitting your request.